Refund policy

✅ Returns & Refunds Policy

We want you to love your purchase. If you're not satisfied, you may return eligible items within 30 days of delivery for a refund.

This policy applies to all purchases made through Ro Syoks biz. By placing an order, you agree to the terms outlined below.

📦 Eligibility & How to Return

To qualify for a return:

  • Items must be new, unused, and in original packaging.

  • All original tags must be attached.

  • A receipt or proof of purchase is required.

To initiate a return, email us at simplehealthyliving.biz@gmail.com. For damaged or defective items, please include photos in your email to help us process your request faster.

Once approved, we will provide:

  • A return shipping label.

  • Clear instructions on how and where to send your item.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will cover all return shipping expenses.

🚫 Exceptions (Non-Returnable Items)

For health and safety reasons, we cannot accept returns on the following types of items:

  • Perishable goods (e.g., food, flowers, certain supplements).

  • Personal care or intimate items (e.g., hygiene products, custom-made items).

  • Downloadable digital products (e.g., e-books, guides).

  • Gift cards.

  • Items that have been opened, used, or are not in their original condition and packaging.

🚫 Exchanges

We do not offer direct exchanges. If you need a different item, the fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

💳 Refund Details

  • Refunds are processed within 2 business days of receiving your returned item.

  • Refunds are issued to your original payment method.

  • Please allow up to 10 business days for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at simplehealthyliving.biz@gmail.com.